FREQUENTLY ASKED QUESTIONS

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How can I give Soldotna Public Library feedback?

The Soldotna Public Library only gets better through the feedback we receive from our community members. Please let us know your thoughts by filling out our Online Contact Form or fill out a paper form at the library Service Desk.

How do I suggest an item for purchase?

Are you looking for a book, CD, DVD, or other item that The Soldotna Public Library doesn't own? The Soldotna Public Library accepts suggestions for items that are not found in the library catalog.

Click Here to fill out and submit the "Suggest an Item for Purchase" form.

How do I get a library card?

How do I place an item on hold?

If the item you want from Soldotna Public Library's collection is checked out, you can claim a spot in line to check out the item by placing a hold. Holds can also be placed on items that are currently available—our staff will locate the item for you and have it waiting for you on the Hold shelf, usually by the next business day. Holds placed on items only available at other Joint Library Catalog (JLC) will be shipped to Soldotna as soon as possible.

Holds may be placed through our online catalog by entering your library card number and library pin(usually the last 4 digits of your phone number) or by speaking to a library staff member at the service desk in person or by calling 907-262-4227.

When the item is ready for you to pick up, you will receive an email or phone call. Items not picked up within 7 days of notification will be reshelved or sent back to their owning library.

What is my Pin number for my online library account?

If you have a Soldotna Library Card (starts with 28888...) your pin number is the last 4 digits of your phone number.

If you have a Kenai Community Card (startts with 23430...) your pin number is the last 4 digits of your library card number.

For other libraries in the JLC, please contact your home library to determine your pin number.

How many times can I renew my items? How do I renew them?

Unless your item is on hold for another patron, books can be renewed up to five times.* Movies and magazines can be renewed once. (See "How long do my items check out for (i.e., loan periods)?" for more information about loan periods.)

To renew your materials, please log in to your Online Library Account, click on the “My Account” button, navigate to the “Items Out/Renewals” section, click “Renew All Items” or the individual “Renew” buttons next to the items you want to renew.

You may also renew materials over the phone by calling Soldotna Public Library at 907-262-4227.

*Items borrowed from other JLC locations may have different loan periods. Items must be renewed or returned by the end of the loan period to avoid overdue fines.

How long do my items check out for (i.e., loan periods)?

All items may be checked out for 21 days.*

*Items borrowed from other JLC locations may have different loan periods. Items must be renewed or returned by the end of the loan period to avoid overdue fines.

Can Soldotna Public Library email me when my items are due?

Soldotna Public Library can send you an email 3 days before your items are due, helping you avoid overdue fines. We will also email or call you when items are 10 days overdue. You can modify your contact preferences by logging into your Online Library Account by speaking with a library staff member at the Service Desk or by calling (907) 262-4227. 

Where can I return my items?

Book drops are located outside to the right of our front door, as well as inside on the right, just before the Service Desk. Kenai Community Library and the Kenai Peninsula College will also accept books from the Soldotna Public Library. We do not accept returns of items from local school libraries.

How much are overdue and lost item fines?

$0.15 per day per item for all Soldotna Public Library items.** The maximum overdue fee accrual is $5 per item.

$1.00 per day per item for eReaders and books obtained through interlibrary loan. The maximum overdue fee accrual is $10 per item.

Items not returned or renewed within 30 days of the overdue date will be assumed lost, and replacement costs plus a $5 processing fee will be assessed.

See Fines and Fees for more information.

**Other libraries in the Joint Library Catalog have different fine schedules, overdue notice systems, and replacement procedures. Items are subject to the policies of the owning library.

What should I do if I lose or damage an item owned by Soldotna Public Library?

Over the course of being a Soldotna Public Library user, you may end up damaging or losing a book, CD, or DVD. We understand that accidents happen to all of us. If you lose or damage an item checked out on your library card, you will be charged the replacement cost for the item, plus a $5 processing fee.**

Please call The Soldotna Public Library (907-262-4227) or talk to a library staff member in person to report the item lost or damaged. You can pay your fees by Cash or Check at the Service Desk.

A $2 charge may be assessed per page for each torn or defaced page or cover, scribbling, writing, water/moisture damage, or pages mended with scotch tape or like material.

If library materials are irreparably damaged, replacement charges will be assessed.

**Other libraries in the Joint Library Catalog have different fine schedules, overdue notice systems, and replacement procedures. Items are subject to the policies of the owning library.

What should I do if I returned a DVD or CD case and forgot to put the disc in it?

When any DVD or CD is returned to the Soldotna Public Library, we check the case to make sure that the discs are undamaged and in the correct case. If you forgot to include the disc in the case, please bring the disc to the Service Desk, and we will see that the disc is put in the correct case. If the disc is returned undamaged and by its due date, there will be no late fees.

Where can I rent projectors and other equipment? 

(Call for prices and policies)

  • CBC Rentals 262-7368 digital projector and 120” portable screen for viewing
  • Rent-A-Center 260-9511 Play Station 4 that plays BluRay and DVD discs
  • Kenai Community Library 283-4378 slide projector and microfilm reader (on site)

Where can I fax documents?

(Call for prices and policies)

  • Beemun's 262-1234
  • Fred Meyer's 260-2200 ext. 2
  • Total Office Products 260-6700
  • UPS Store 262-8774

 

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